Employee Services

As part of SinglePoint, we offer a wealth of services to help employees understand and get the most out of their benefits program.

  • Member Service Call Center: Designed to help employees and their family members better understand their insurance plans and help resolve their issues faster. Services include claims assistance, benefit inquiries, eligibility issues and referral/pre-authorization.
  • Ask-A-Nurse: Our in-house resource allows employees to ask health questions through email.
  • Health Coach: When an employee is identified as a candidate through a Member Service Request or after taking their Health Risk Assessment, a Health Coach registered nurse will contact them to help coordinate care with the carrier. “Early Detection Leads to Better Outcomes”
  • myEcheckup: Our proprietary online approach to wellness and early detection. Employees utilize the Health Risk Assessment Tool, create a Personal Health Profile, and receive personalized wellness tips, physician consultations and a centralized medical record storage location. “A Pro-active Approach to Wellness and Utilization Management

Also included within our Employee Services:

  • Custom Benefit Booklets
  • Quarterly Newsletter
  • Health Fairs
  • Payroll Stuffers/Break Room Posters
  • Total Compensation Statements
  • Employee Surveys